How to Claim Lotto Max Prizes

If you win a Lotto Max prize, the next step is to claim your money. This is easy to do regardless of how much you have won, but the exact process differs depending on where you purchased your entry and how you played. Find out below how to claim Lotto Max prizes in your province.

Remember that prizes must be claimed within a year of the draw taking place, so make sure to check the Lotto Max Numbers after you’ve played. It’s important to sign your tickets if you buy them from a retailer, as this will help to protect you if a winning entry is lost or stolen.

Atlantic Canada

If you bought a ticket from a retailer in Atlantic Canada, here’s what you need to do to claim Lotto Max winnings:

Prize Value How to Claim
Up to $250 From a lottery retailer. Some retailers are able to pay out prizes of up to $999, although they are not obliged to do so.
$250 to $9,999.99 Claim from any Bank of Nova Scotia (Scotiabank) or visit the Atlantic Lottery Corporation’s head office in Moncton, New Brunswick in person.
$10,000 or more Contact Atlantic Lottery on 1-800-561-3942 to make arrangements.

Retail players have also been able to fill out an online claim form for any prize wins up to $9,999.99 during the pandemic. If you bought an entry online, any prizes of this value will be credited straight into your player account. You still need to contact Atlantic Lottery to claim wins of $10,000 or more.

You can also claim prizes by mailing in your ticket and relevant documentation to PO Box 5500, 922 Main Street, Moncton, N.B., E1C 8W6.

To claim a prize, you must provide proof of identification, such as a driver’s licence, passport, provincial ID card or permanent resident card, as well as your signed ticket.

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British Columbia

The following table shows how to claim prizes of different values in British Columbia if you have played from a retailer:

Prize Value How to Claim
Up to $2,000 You can claim prizes of up to $200 from any lottery retailer. It may even be possible to redeem awards of up to $2,000 from retailers, although many will not be able to pay out such large amounts. Alternatively, you can mail in your winning ticket.
$2,000 to $9,999.99

Mail in your ticket or claim directly from one of the following regional prize payout locations:

  • Metropolis - upper level in Metrotown at 4700 Kingsway, Burbaby
  • Champlain Square - Unit 170-7180 Kerr Street, Vancouver
$10,000 to $25,000 Mail in your winning ticket
Above $25,000 Contact the British Columbia Lottery Corporation at 1-866-815-0222

If you are mailing in your ticket, you should include a copy of a valid government-issued photo ID such as your driver’s licence. Ensure that you include a daytime telephone number that you can be contacted on, and mail it to BCLC, P.O. Box 1080, Kamloops, BC VC2 6H2.

Online players will be emailed automatically if they win. The majority of prizes will be paid straight into online accounts, otherwise there will be instructions on how to proceed for larger amounts.


It’s simple process to claim Lotto Max prizes in Ontario. If you played online, cash prizes below $1,000 will be paid straight into your account. For larger amounts, you will need to log in to your account and complete an online form. The money will then be credited to you or you will be contacted with information about the next steps.

If you bought your ticket from a retailer, the following table shows you what you must do:

Prize Value How to Claim
Up to $1,000 The easiest way to claim small prizes is to visit a retailer. All lottery retailers have to pay out prizes up to $50 and they are allowed to pay out up to $99.90 as long as they have the cash available. You can also mail in your winning tickets
$1,000 to $50,000 Send in your winning tickets by mail. You will need to attach a claim declaration form. The address for mail-in claims is as follows, and it will usually take between four and six weeks to be processed - OLG Mail-in Price Centre, P.O. Box 130, 31 Adelaide Street East, Toronto, ON M5C 2J1
Over $50,000 Call the Ontario Lottery and Gaming Corporation on 1-800-387-0098 for more information. You can also have your ticket validated at a retail location, and a lottery representative will then call the store to speak to you.


If you win a Lotto Max prize as a retail player in Quebec, take a look at the table below to find out the steps you need to take.

Prize Value How to Claim
Up to $600 From retailers or by mailing in your winning ticket.
$600 to $25,000 Claim by mailing in your ticket to Loto-Quebec, P.O.Box 777, Stn. Centreville, Montreal, QC H3C 4L4. If you win more than $1,000, you will need to complete a claim form and attach a copy of a valid form of ID.
Over $50,000 Contact Loto-Quebec on 1-866-611-5686 and they will instruct you on how to proceed.

Online players will automatically receive prizes of up to $25,000. For larger amounts, a customer service agent will make contact directly in order to arrange for the prize to be paid in person. Loto-Quebec has claim centres in Montreal and Quebec City.

Western Canada

Take a look at the table below to find out how you should claim your Lotto Max prize if you purchased a ticket in Western Canada.

Prize Value How to Claim
Up to $1,000 All lottery retailers must pay out prizes of up to $100. Retailers may also have the cash available to pay out prizes of up to $1,000. You can also mail in tickets.
$1,000 to $9,999 Mail in your tickets to the Western Canada Lottery Corporation, Prize Payout, Main Floor, 125 Garry Street, Winnipeg, MB R3C 4J1. You can also contact one of the prize offices to book an appointment. The contact details are as follows:
  • St Albert - TEL 780-447-8616
  • Calgary - TEL 403-663-8301
  • Saskatoon - TEL 306-975-0831
  • Regina - TEL 306-780-9355
  • Winnipeg - TEL 204-946-1930
Over $10,000 Mail in your tickets or contact your nearest prize office using the details above.

International Players

If you’ve taken part in Lotto Max from outside of Canada by using an online betting service, prizes will be paid straight into your account. If you win the jackpot, you will be notified and contacted by a customer service agent. Arrangements will then be put in place for the payment to be wired directly to your bank account.